Delivery/Returns

DELIVERY POLICY


Deliveries are shipped with EVRI daily at midday, you can choose 3-5 working day delivery or next working day delivery (please note, we are heavily reliant on the courier working to thee timescales and sometimes this dates may not be fulfilled due to them). You will receive a shipping confirmation once your order has been processed with your tracking number. We generate order prints daily at midday and orders will be placed in date order unless marked needed by a specified date. Bespoke orders will be made to order and on average will take around a week to make, settle and dispatch. Order placed over the weekend will be printed Monday. We are able to carry out international deliveries however these will need to be made via WhatsApp on +447540464422 or hello@follywild.co.uk, where order will be started on receipt of payment of invoice sent.


Christmas Closure


Please note Folly & Wild is closed from the 20th of December - 3rd of January. All orders placed within these dates will be shipped week commencing 4th January. We will also not be able to send replacement products during this time period.

UK delivery

Standard Delivery UK and Ireland as per weight of parcel and quickness of delivery (please see shipping rates on checkout
Local Deliveries to Faringdon SN7: FREE
Collection from Tribe Zero Waste: FREE


Please allow up to 5 working days for delivery after dispatch during Black Friday Weekend and the Christmas period. If it has been more than 5 working days since you have received your shipping confirmation, please contact our customer services team at hello@follywild.co.uk .

If you have any queries, or need any assistance, please feel free to contact us at hello@follywild.co.uk. Our team is always happy to help!

RETURNS POLICY


You are welcome to return any product in its original condition for a full refund or exchange within 28 working days of delivery. Please note that there must be no scratches or marks on the product and the product must not be used or damaged.

We request that you arrange and pay the cost of your return. If you are returning faulty or damaged products, we will refund the cost of your return if you supply us with a delivery receipt. Please email us your delivery receipt with your order number at hello@follywild.co.uk.


Please enclose the following details with your returned product:

  Name

  Order Number

  Email

  Telephone Number

  Address

  Reason for return/exchange


Please send the items you'd like to return to:

Folly & Wild
15 Fernham Road
Faringdon
Oxfordshire
SN7 7JY


We suggest your product is wrapped securely and for your protection, we recommend you use a recorded delivery service as we can't accept liability for goods lost in transit.

We kindly request you email our team at hello@follywild.co.uk before you send your return.

Please note that products purchased as a set can only be returned or exchanged as a complete set, not as individual items.

If you have any queries, or need any assistance, please feel free to contact us at hello@follywild.co.uk. Our team is always happy to help!